Returns Policy Unwanted items and Faulty Items
(1.1) We hope that you are pleased with your purchase. In the unlikely event you are not satisfied please contact us via firstname.lastname@example.org, phone 02890319360 or call into our premier Belfast store. If applicable we will give a Returns Authorisation Number (RAN). Please donot attempt to return any goods without prior authorisation and a RAN. We regret that any returns received without a RAN will not be accepted. The return address may vary depending on the product and situation. Any returned goods must be received within 28days of receipt. We regret that any returns received after this period will not be accepted.
(1.2) Refunds may take up to 28 days from the date the returned item is received by us.
(1.3) Please note that we cannot accept responsibility for returned goods until they reach requested warehouse; therefore we would advise that you return the item with suitable packaging and via recorded delivery to confirm receipt.
Alternatively, items can be collected for a charge (we will endeavour to get the cheapest quote). If you would like us to collect your item, please specify when contacting and we will arrange collection.
(1.4a) Unwanted items. We are happy to exchange or refund, most unwanted/ items ordered in error, if they are returned within 28 days of purchase, provided the goods are unused, in a re-saleable condition, in original packaging, a RAN is given and proof of purchase is provided. Without proof of purchase an exchange will be given under the discretion of management. If there has been an error on our part we will arrange the return of the goods at no cost to the buyer. If there has been no error on our part, under our returns policy we will refund the cost of the items only. We are unable to refund the cost of delivery or cover cost of return. This specific returns policy does not apply to bespoke items, made to order, personalised, photocopiable, sensory room installations or specially ordered items as they are non-refundable.
(1.4b) On certain products there will be a restocking charge of 30% of the total order value of the product or £15, whichever is the greater amount, and original carriage will not be credited. Goods cannot be returned if they have been assembled or part assembled.
(1.5a) Faulty Items: In the unlikely event that a product is faulty we are happy to exchange or refund merchandise if it has been returned within 28days of purchase. A valid learning SPACE RAN must be given and proof of purchase provided. If a faulty item is returned to the seller without proof of purchase an exchange may be given under the discretion of management.
(1.5b) It is the Buyers responsibility to meet the cost of shipping to the Seller. This will be reimbursed in full if a fault is found with the item, upon supplying the Seller with appropriate shipping receipts (s) / invoice (s) We will arrange the return of fixed goods at no cost to the buyer.
(1.5c) The Seller may at their discretion have an item collected by their elected carrier.
(1.5d) If the fault present is deemed to be a non-manufacturing fault e.g due to an accident, negligence, not using items for what it was intended or needs new batteries or other consumable we are unable to offer a replacement or a refund. The buyer will be liable for the full cost of repair and shipping.
(1.6)Many products are covered under 1 year warranty against manufacturing faults unless otherwise specified. Where possible we will replace damaged parts. If this isn’t possible a replacement or credit will be given.
(2) Cancellation of Orders
(2.1) The Buyer has the right to cancel the contract with the seller at any time before items have been sent. The Buyer will receive a full refund of the purchase price and the delivery charge. See exceptions 10.3
(2.2) If items have been dispatched The Buyer will incur any delivery costs and any restocking fees that may apply.
(10.3a) Not applicable on bespoke items, made to order, personalised, photocopiable, sensory room installations or specially ordered items except with our written agreement and on terms that The Buyer shall indemnify the seller in full against all losses (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by the seller as a result of cancellation. Our order cancellation policy is as follows and does not affect statutory rights:
(2.3b) If the goods are not procured or manufactured the cancellation charge will be charged at 0% of the ex VAT order value.
(2.3c) If raw materials for the goods have been procured but the goods have not been manufactured the cancellation charge will be 40% of the ex VAT order value.
(2.3d) If the goods have been manufactured and still not dispatched, cancellation will be charged at 75% of the ex VAT order value.
(2.3e) If the goods have been dispatched, cancellation will be charged at 100% of the ex VAT order value.
(2.3f) If the goods ordered are of a non-standard specification, Learning SPACE reserve the right to charge 100% of the ex VAT order value from the point of Order Acknowledgement.
(2.3g) Any order amendments will be assessed and charged on a case by case basis.
(2.3h) If it is agreed that the goods are to be returned: - a) a Goods Returns Authorisation Number obtained from the Seller must be clearly shown on the returned parcels. b) The Buyer will be liable for cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer’s fault.
Please contact our customer services team by emailing email@example.com or ring us on 02890319360 who will be happy to advise on the process.