Access to and use of our Web Site and the sale and purchase of products through Learning SPACE are governed by the policies.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
If you are under 18 please do not place an order with us we will be happy to take an order from your parents or guardians. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Learning SPACE prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland and UK. These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
***When contacting us via email we will respond within 2 working days. If you do not receive a response within 2 working days there may be a communication fault and it would be advisable to resend or make contact via the phone.
Terms & Conditions
(1.1) The term "Buyer", ‘’you’’ means the Account Applicant or person who buys or agrees to buy Goods from the Seller.
(1.2) The term "Seller", ‘us’, ‘we’ means Learning SPACE
(1.3) "Conditions" means the Conditions of Sale set out in this document and any special conditions agreed in writing by the Seller.
(2.1) These "Terms and Conditions of Sale" do not affect your statutory rights as a consumer.
(2.2) All contracts of sale made by the Seller shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the Buyer.
(2.3) If any amendments to these terms and conditions are required they must be confirmed in writing.
(2.4) Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyers’ acceptance of these Conditions.
Colours and styles may vary. Whilst we take every care to ensure illustrations and descriptions within the catalogue and website are accurate, we reserve the right to change specifications or improve our products. In the event of any substituted product not being acceptable, we will gladly issue a full refund, provided the goods in question are returned within 28 working days of delivery and in an 'as new' re-saleable condition. Prior authorisation is required see our returns policy.
(4.1) If an item is out of stock, we will inform The Buyer and endeavour to supply the item or an alternative as soon as possible. Goods in the catalogue and on the website are subject to availability.
(4.2) On occasion goods will be discontinued for reasons beyond our control. We reserve the right to withdraw an item where a print error has occurred.
5. Age Suitability
(5.1) All Products are unsuitable for children under 3 unless otherwise stated.
(5.2) All age recommendations and suitabilities in this catalogue and on our site are a guide only.
6. Prices and Payment Terms
(6.1) The Price shall be that on the Seller’s current downloadable catalogue list price, web site, or if applicable the price contained in the quotation given by the seller.
(6.2) We aim to keep all prices fixed until 31.12.2016 (errors and omissions excepted); however, exceptionally volatile raw material costs may affect some products this year. Should a product's price change between receipt of order and dispatch the buyer will be advised prior to dispatch of any increases and given the opportunity to cancel the order and receive a full refund.
(6.3) Quotations are subject to confirmation upon receipt of order and the right is reserved to amend any accidental errors and/or omissions on the quotations or invoice.
(6.4) The Seller reserves the right to alter or change any credit terms offered, following their receipt of credit checks or due to past history.
(6.5) In the case of consumer sales, payment must be made in full before dispatch of any Goods.
(6.6) Approved Credit Terms Account holders payment terms are 30days after order dispatch. For New account holders payment terms are prior to order being dispatched. For approved account holders orders over £10,000 payment 50% prior to order being dispatched and 50% 30 days after dispatch.
(6.7) The date of completion is the date our Installation Team leave site and one of your representatives sign to confirm that all equipment is on site and installed. For general orders date of completion is when the last item is received.
(6.8) It is important to keep to payment terms and any failure to pay shall entitle the Seller at its option to treat the Contract as repudiated by the Buyer or to delay delivery until paid.
(6.9) If any act or proceedings shall be commenced in which the Buyer’s solvency is concerned, all monies under any transaction covered by these conditions shall become immediately due and payable.
(6.10) All installation quotations are based on 12 hours access being available to the Sellers installation team unless stated otherwise by the Seller.
(6.11) Discounts are not applicable on certain items marked with a *.
(6.12) We accept payment by major credit cards. Contact our Accounts Department for details of BACS details to make payments. When making payments online feel confident in shopping securely with Sage Pay or PayPal. For non-invoice account holders items will only be dispatched when full payment has been received, not when the order is placed. We do not store credit card details nor do we share customer details with any 3rd parties.
(6.13) Late Payments. We reserve the right to charge interest on all overdue accounts at 5% above bank of Ireland Ltd base rate on the amount of time outstanding. If we pass to a collection agency, which will have authority to collect money on our behalf, costs of this will be added to the accrued account.
(6.14) Organisations - How to order ‘on account’
We are delighted to accept orders ‘on account’ from establishments if you are a limited company, registered charity or public sector funded organisation. You can send us your official purchase orders by post, fax, email (email@example.com), phone (02890319360), through our educational resources consultant Ciara (firstname.lastname@example.org) or selecting the order on account button (pictured) at the checkout.
Please note the following terms and conditions apply:
Depending on your organisation account and order value, items will either be sent:
o When payment is received (proforma sent and payment made
via BACS, Credit card or Paypal)
o When deposit is paid
o With 30 days invoice
Your order is not officially placed until it has been verified and confirmed with your organisation.
Please ensure the delivery address provided is for the organisation, as orders can only be delivered to the organisation address. You must provide the organisation name and a contact number.
Please add your organisation’s purchase order number if applicable.
By selecting ‘on account’ you are confirming you have the authority to place an order on behalf of the organisation.
Learning SPACE reserves the right to reject or withdraw the account.
Accounts are only available for Schools and Organisations within the UK and Ireland.
o If you are an international school or establishment a 30 day invoice account is not available.
Please register and pay via credit card or Paypal. Alternatively choose Order on Account.
You will be emailed relevant BACs information.
Invoice will be sent when items are all dispatched
Named person must be authorised by the school/childcare establishment to buy on their behalf.
Choosing Resources ‘On Account’ Instore:
Have fun choosing items from our premier store in Belfast.
Depending on the organisation account and the order value, items can either be:
Taken on the day
Prior notice (either by phone or email to email@example.com) is needed by an authorised buyer. An in-store authorisation code (which can take up to 3 days due to security checks) will be given once verified. Show your authorisation code along with ID at the checkout in order to take your products on the day. Your organisation will then be sent a 30 day invoice.
Collected or Delivered
Once your order has been verified by your organisation and payment or deposit has been made. Your order can then be collected instore (ID must be shown) or delivered to the organisations address.
(6.15) On Account and Quotations in Euros
(7). Value Added Tax
(7.1) Prices are quoted inclusive and exclusive of VAT. VAT shall be charged on invoices at the rate in force. The Buyer’s tax status shall be a matter between The Buyer and the appropriate tax authority. VAT rates are subject to change and the prevailing rates set by the government will always apply.
Vat Free (Zero Rated) Products
(7.2) Some items qualify to be VAT free (zero rated) provided they are being purchased by, or on behalf of someone who is “chronically sick or disabled” and the goods purchased are for “personal or domestic use”. Eligible items are marked with VAT Relief logo and give an option to choose if you are eligible for VAT relief. Please note not all items are eligible as they are not specifically designed and made for those with a disability - for example games and balls.
(7.3) Chronically sick or disabled is defined as a person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; OR a person with a condition which the medical profession treats as a chronic sickness, such as autism. A statement of special educational needs or a diagnosis of a condition is not necessary.
(7.4) Therefore, if the Buyer is a parent or carer of a child who is chronically sick or disabled and purchasing one of our products that are eligible for VAT relief, the Buyer will not need to pay VAT on that product. Select eligibility for VAT relief and fill in the VAT Exemption Declaration form.
(7.5) Please note that as VAT must be charged on delivery a VAT value will still be displayed.
(7.6) Charities qualify for VAT exemption where these conditions are met, however schools may not qualify as the goods are not for domestic use, however they may be able to reclaim the VAT from Customs & Excise. If the organisation qualifies please download and complete the VAT exemption declaration form and send this with the order.
(7.7) If not placing an order through the website please ensure a VAT Exemption Declaration form is complete. A hard copy form and stamped addressed envelope can be sent if requested.
(7.8) Goods sold at 0% VAT can only be released if a declaration form has been completed
(7.9) By selecting eligibility for VAT exemption on VAT relief products and completing the VAT exemption declaration form you are declaring you are claiming relief from Value Added Tax under Group 12 of the Zero Rate Schedule 8 of the VAT Act 1994.
(7.10) If you are in any doubt as to whether you are eligible to receive zero rated goods you should contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or call our Helpline on 02890319360 before signing a declaration. It is an offence to make a false VAT declaration.
(8). Title of Goods
Ownership (title) of the goods only passes to The Buyer on full payment of the appropriate invoice.
(9). Returns Policy Unwanted items and Faulty Items
(9.1) We hope that you are pleased with your purchase. In the unlikely event you are not satisfied please contact us via firstname.lastname@example.org, phone 02890319360 or call into our premier Belfast store. If applicable we will give a Returns Authorisation Number (RAN). Please donot attempt to return any goods without prior authorisation and a RAN. We regret that any returns received without a RAN will not be accepted. The return address may vary depending on the product and situation. Any returned goods must be received within 28days of receipt. We regret that any returns received after this period will not be accepted.
(9.2) Refunds may take up to 28 days from the date the returned item is received by us.
(9.3) Please note that we cannot accept responsibility for returned goods until they reach requested warehouse; therefore we would advise that you return the item with suitable packaging and via recorded delivery to confirm receipt.
Alternatively, items can be collected for a charge (we will endeavour to get the cheapest quote). If you would like us to collect your item, please specify when contacting and we will arrange collection.
(9.4a) Unwanted items. We are happy to exchange or refund, most unwanted/ items ordered in error, if they are returned within 28 days of purchase, provided the goods are unused, in a re-saleable condition, in original packaging, a RAN is given and proof of purchase is provided. Without proof of purchase an exchange will be given under the discretion of management. If there has been an error on our part we will arrange the return of the goods at no cost to the buyer. If there has been no error on our part, under our returns policy we will refund the cost of the items only. We are unable to refund the cost of delivery or cover cost of return. This specific returns policy does not apply to bespoke items, made to order, personalised, photocopiable, sensory room installations or specially ordered items as they are non-refundable.
(9.4b) On certain products there will be a restocking charge of 30% of the total order value of the product or £15, whichever is the greater amount, and original carriage will not be credited. Goods cannot be returned if they have been assembled or part assembled.
(9.5a) Faulty Items: In the unlikely event that a product is faulty we are happy to exchange or refund merchandise if it has been returned within 28days of purchase. A valid learning SPACE RAN must be given and proof of purchase provided. If a faulty item is returned to the seller without proof of purchase an exchange may be given under the discretion of management.
(9.5b) It is the Buyers responsibility to meet the cost of shipping to the Seller. This will be reimbursed in full if a fault is found with the item, upon supplying the Seller with appropriate shipping receipts (s) / invoice (s) We will arrange the return of fixed goods at no cost to the buyer.
(9.5c) The Seller may at their discretion have an item collected by their elected carrier.
(9.5d) If the fault present is deemed to be a non-manufacturing fault e.g due to an accident, negligence, not using items for what it was intended or needs new batteries or other consumable we are unable to offer a replacement or a refund. The buyer will be liable for the full cost of repair and shipping.
(9.6) Many products are covered under 1 year warranty against manufacturing faults unless otherwise specified. Where possible we will replace damaged parts. If this isn’t possible a replacement or credit will be given.
(10) Cancellation of Orders
(10.1) The Buyer has the right to cancel the contract with the seller at any time before items have been sent. The Buyer will receive a full refund of the purchase price and the delivery charge. See exceptions 10.3
(10.2) If items have been dispatched The Buyer will incur any delivery costs and any restocking fees that may apply.
(10.3a) Not applicable on bespoke items, made to order, personalised, photocopiable, sensory room installations or specially ordered items except with our written agreement and on terms that The Buyer shall indemnify the seller in full against all losses (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by the seller as a result of cancellation. Our order cancellation policy is as follows and does not affect statutory rights:
(10.3b) If the goods are not procured or manufactured the cancellation charge will be charged at 0% of the ex VAT order value.
(10.3c) If raw materials for the goods have been procured but the goods have not been manufactured the cancellation charge will be 40% of the ex VAT order value.
(10.3d) If the goods have been manufactured and still not dispatched, cancellation will be charged at 75% of the ex VAT order value.
(10.3e) If the goods have been dispatched, cancellation will be charged at 100% of the ex VAT order value.
(10.3f) If the goods ordered are of a non-standard specification, Learning SPACE reserve the right to charge 100% of the ex VAT order value from the point of Order Acknowledgement.
(10.3g) Any order amendments will be assessed and charged on a case by case basis.
(10.3h) If it is agreed that the goods are to be returned: - a) a Goods Returns Authorisation Number obtained from the Seller must be clearly shown on the returned parcels. b) The Buyer will be liable for cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer’s fault.
Please contact our customer services team by emailing email@example.com or ring us on 02890319360 who will be happy to advise on the process.
(11.1) Delivery (Mainland UK and Northern Ireland)
£4 under £20, £6 up to £150, Free over £150. Furniture, large play equipment, heavy items etc or items marked with ** may incur an additional delivery charge to Northern Ireland, Isle of Wight, Offshore Islands and some parts of Scotland. If this is the case the customer will be contacted prior to processing the order. We will endeavour to get the cheapest quote. If the quote is not suitable full refund will be given.
(11.2) Delivery (Outside Mainland UK)
Ordering from outside the UK and Ireland postage is subject to quotation. Please place the order and we will contact you with the delivery cost if it is greater than that at delivery. We will endeavour to get the cheapest quote. If the quote is not suitable full refund will be given.
(12) Terms for delivery
(12.1) All products are sent by courier or Royal Mail.
(12.2) For express delivery contact the seller for costs and availability.
(12.3) The Buyer bears the risk once the products have been received signed for/delivered.
(12.4) Learning SPACE accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, our agents or our agents’ carriers due to any cause whatsoever. Any delivery time or date for dispatch or delivery date which we may specify is accordingly a best estimate only and should not be relied upon. We will however, seek to achieve delivery dates specified as far as it is within our power to do so.
(12.5) It is our policy to try to fulfil standard delivery orders within seven working days and if The Buyer specifies a certain day we will aim to deliver by that named day. We aim to ensure that items dispatched directly from the manufacturer are delivered within 21 days of our receipt of the order.
(12.6) Some items may take up to 14-21 days to deliver which will be highlighted on the website. If order is made up of a mixture of in stock items and 14-21 days then the complete order will be sent in 14-21 days. If you have any delivery concerns please ring us and we will do our best to help.
(12.7) Items that or bespoke or made to order can take up to 6 - 8 weeks.
(12.8) Delayed Delivery on Buyers Behalf. In the event that goods are ready for delivery and delivery is delayed pursuant to Buyer’s instructions or any other reason beyond the Company’s control the Company will have the right to invoice the Buyer and the Buyer agrees to pay the invoice for all goods so delayed.
(12.9) In case of installation of goods, it is the responsibility of the Buyer to ensure the Seller has a suitably secure area to store goods until installation is complete and all delivery documents are fully completed. The Buyer will be responsible for any items lost or stolen due to lack of security or secure area.
(13). Passing of Property
The risk in the goods supplied shall pass to the Buyer on delivery into the Buyer’s possession or to the carrier or place of delivery nominated by you. Learning SPACE shall be under no liability whatsoever for any loss or damage occurring thereafter.
(14) Notice of Damage / Incorrect Delivery / Missing Orders
(14.1) When requested, deliveries must be signed for. Ensure the correct box quantity is stated and record any box damages or discrepancies.
(14.2) If upon delivery you discover that the Goods are damaged or have not been delivered in accordance with your Order then you must notify the seller of this within 5 working days of the date of delivery. If you fail to do so then we will not be obliged to remedy the defect. It is not sufficient to sign the delivery as unchecked if parcels are damaged. They should either be refused or signed for as damaged. Keep all original packing.
(14.3) Delivery of the Goods shall be made to the Buyer’s address and the Buyer shall make all arrangements necessary to take delivery of the Goods.
(14.4) Online orders will be notified of dispatch. If you do not receive goods within 5days of notification contact the seller.
(14.5) For invoice orders notification of non-delivery of goods should be made within 5 days of the invoice date.
(14.6) Do not attempt to return any goods without prior authorisation and a relevant reference number.
(14.7) Proof of Delivery
A signed proof of delivery document may be available from Learning SPACE for a period of 90 days from date on invoice. After this period, Learning SPACE may refuse such request for proof of delivery or impose a charge for its supply. In any event after this period The Buyer shall be liable for payment of monies due in respect of the goods supplied.
(14.8) Refused Delivery
Learning SPACE reserves the right to make a carriage charge plus a 20% handling charge, or minimum of £10 whichever is greater, on all consignments that are refused without reason. To assist with deliveries during school holidays please indicate opening times when placing orders.
(15) Design and Installation
(15.1) The Sellers design service is free of charge and are offered at the discretion of the Seller. The Seller reserves the right to withdraw this service at any time without prior notice. The design is an artist’s impression of the finished room and is not to scale so must not be used for any other purpose.
(15.2) If the Buyer requires any additional design plans, the Seller requires a purchase order or letter stating the Buyers intention to order the product inventory in full. If the Buyer does not fulfil the aforementioned, 10% of the total order value will be chargeable.
(15.3) Requests for installation from the Buyer shall be arranged at the convenience of the Seller. Failure to have an area, suitably ready for the Seller by the agreed installation date and clear of any obstacles including debris or Buyers contractors / subcontractors or any other items that will impede installation (the list is not exhaustive) will result in extra charges being incurred and the possibility that the installation will not be completed on time. This may also result in further site visits in future and incur further costs to the Buyer.
(15.4) Where the room specification has changed since final site survey and installation, a charge may be made for additional time and travel costs and any additional labour involved in additional works.
(15.5) With new build projects, the Seller may carry out a full site survey prior to manufacture and installation of the goods ordered. If the room is incomplete and the seller is unable to carry out the survey, this may result in a site visit charge being made to cover additional time and travel.
(15.6) Completion of installation shall be when the seller’s engineers leave the buyers establishment.
(15.7) The Buyer accepts completion of installation when relevant paperwork is signed. 8.8 The Buyer must provide a 240v power supply, running water, a secure parking space, adequate lighting and any other reasonable request to allow a safe installation to take place.
(16) Force Majeure
Learning SPACE shall not be liable for failure to perform or delay in performing any of their contractual obligations when this is caused by circumstances beyond their reasonable control.
(17). No Waiver
The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.
(18.1) Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damage.
(18.2) Except for the death of or personal injury of the Buyer or any other person which arises directly from the negligence of the Seller neither the Seller nor its employees, agents or representatives shall be liable for any loss, damage or injury of any kind whatsoever to the Buyer or any other person howsoever caused (unless such loss, damage or injury gives the Seller a right of indemnity against its insurers)
The design, specification or illustration of any goods, and the copyright of all marketing material and of any computer software including discs, graphs, charts or slides, computer printouts, formulae and programmes, photocopies and all other software whether written or otherwise and any drawing or illustration supplied with goods or otherwise are the property of the Seller or where noted, the copyright holder and the Buyer shall have no right to use such design, specification or illustration for the benefit of any third party without the prior written consent of the Seller or where noted, the copyright holder
(20.1) If you have a complaint about our service or any goods or services you purchase from the seller then please contact the seller immediately. You will be contacted as soon as possible and within 24 working hrs).
(20.2) All complaints will be dealt with in a fair and confidential manner.
(21.1) Where computer equipment is supplied by the Seller, it is recommended that all data is frequently backed up. The Seller cannot be held responsible for any loss of data however caused.
(21.2) Where training on the use of any software is given, the Seller assumes the Buyer to have a basic working knowledge of IT, computers and the Windows™or Apple ™ operating system.
(21.3) Lamp/bulb clause: if a lamp fails within six weeks from receipt of goods the Seller will send the Buyer a replacement free of charge except where the unit is not used in accordance with its instruction manual.
(21.4) Any contracts shall in all respects be construed and operate as an UK contract and in conformity with UK law.
(21.5) If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such finding will not affect the validity or enforceability of the remainder of these terms and conditions.